A workflow you can audit, not just trust.
Five stages. Defined SLAs. The same pipeline whether we're running an expert sprint or a full growth stack.
STAGE
01
Intake
We capture the goal, success criteria, constraints and timeline. No discovery theatre — a structured brief.
SLA · Within 24h
- Scoped objective
- Success metric
- Owner & cadence
STAGE
02
Matching
We match the right layer — expert, assistant or full pipeline — to the work. You meet the operator before kickoff.
SLA · 24–48h
- Expert shortlist
- Assistant assignment
- Resource plan
STAGE
03
Execution
Work runs through shared boards. Weekly written updates, transparent task tracking, no status meetings unless needed.
SLA · Continuous
- Shared task board
- Weekly written update
- Async by default
STAGE
04
Delivery
Deliverables are shipped against the brief — not interpreted. We document everything for the next phase.
SLA · On milestones
- Versioned outputs
- Handover doc
- Acceptance review
STAGE
05
Optimization
What we ship, we maintain. SEO, sites and systems are tuned monthly with reported metrics.
SLA · Ongoing
- Monthly tuning
- Metric report
- Roadmap review
Reliability is the feature.
Same intake, same SLAs, same operating discipline — whether you're a startup or an agency outsourcing execution.